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Delivery & Collection Policy
Temptations Bakery Pte Ltd ("we" and "us") is the operator of (https://www.temptationscakes.com.sg/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Our cakes and other baked goods can be collected directly from our retail store 11am - 7pm on weekdays and 9am - 7pm on weekends (6.30pm last collection) or delivered to you at a requested address. Delivery is by arrangement only and delivery charges apply.
It is essential that when delivery is confirmed, someone is present to receive the cake(s) and/or any other items at the specified time interval as, without explicit consent, we are unable to leave your order with someone else or unattended since our cakes may deteriorate if left outdoors.
If for any reason you are not present at the time of delivery or where you have provided an incorrect, inaccurate or incomplete delivery address, we will endeavour to re-deliver, however this will be subject to an additional fee. Alternatively, you may collect your cakes from our retail store.
We will not be held liable for any damage that is rendered to the cake(s) and/or any other items purchased from us after delivery or collection. Once the cake(s) and/or any other items has been delivered/collected we will not accept any liability either for any damage sustained to the cake and/or any other items thereafter or for any failure to follow the instructions provided.
If you chose to collect the cake(s) and/or any other items, and are unable to fulfil the collection on the specified date during our opening hours 11am - 7pm on weekdays and 9am - 7pm on weekends (6.30pm last collection), please contact us to make the amendment. We will allow collection extension up to 24 hours from the collection date. We will not be held liable for any damage to the cake(s) and/or any other items once it has left our premises.
In the event that you have purchased multiple cakes/ other baked goods in a single order, do kindly note that orders cannot be split and all items are to be collected/delivered on the same day as arranged.
We do not deliver to Jurong Island, restricted airline and cargo areas, BBQ pits as well as locations outside of mainland Singapore except Sentosa Island. Any orders made to the excluded locations will be cancelled.
In circumstances where you erroneously, or otherwise, specify the Region / State of your delivery address as Main Island when it is actually Sentosa Island, you will be liable for the additional delivery costs incurred in making a delivery to Sentosa Island.
Neither we, nor any delivery service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.