FAQs

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Ordering

How far in advance should I order a standard cake?

It would be best to place your orders 3 days in advance before your desired delivery date.  

Can I have same-day pick up?

For urgent orders, please contact us directly at +65 91284171 to check for availability of our Signature Cakes +65 98212666 for Customised Cakes. 

What are the serving sizes of your cakes?

6 inches: Recommended for 4 - 6 pax

8 inches: Recommended for 8 - 10 pax

9" x 9" square: Recommended for 16 - 18 pax

10" x 10" square: Recommended for 18 - 20 pax

What’s the best way to store my cakes?

The best way to enjoy our cakes would be to simply store them in the fridge to keep them chilled. You may also keep them in the freezer if the fridge is not cold enough, especially in Singapore’s humid weather.

For fruit cakes, it is recommended to keep them in the chiller if the fridge is not cold enough.

Durian cakes should be stored in the freezer to maintain freshness, and should be thawed in the fridge for 1 - 2 hours before consumption.

What is the “shelf life” of cakes?

We recommend you consume your cakes on the same day of purchase to enjoy them at their best, most tempting flavours!

What are your operation hours?

11am - 7pm (6.30pm last collection)

Will candles and knives be provided?

Yes, disposable knives will be provided with your cakes, and you have the option of requesting for candles when you order. 

How do I know if my order is confirmed?

An order confirmation email will be sent out to you upon payment, together with an invoice of your purchase.

Is Temptations halal-certified?

Temptations Cakes is not halal certified. However, our cakes are made with ingredients that are free of pork & lard.

Are your cakes baby friendly?

We can customise your cakes according to your children’s needs and requirements.

Does Temptations have any nut-free/ gluten-free / dairy-free options?

We have allergen and dairy-free options available! Let us know your dietary and allergen restrictions when ordering and we’ll make sure to customise your cakes according to your needs and requirements.

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Customisation

How much customisation can Temptations do?

Send us an image of the design you’d like to apply to your cake together with any additional details you would require and our customised cake specialist will get in touch with you to finalise your custom cake order. 

How far in advance should I order a customised cake?

Payment and confirmation for customised cakes should be completed at least 7 days prior to your desired collection / delivery date.

How can I obtain a quote for a customised cake not pictured in this website?

Once you’ve sent us your desired image and design for the custom cake, our specialist will reach out to you to finalise it and issue you with a quote accordingly.

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Payment & Delivery

Do you provide islandwide delivery service?

Yes, we do, with the exception of restricted zones.

Any minimum order for delivery?

There is no minimum order size for our delivery service. 

Is there free delivery available?

We provide free delivery for orders above $200.

Is same-day delivery available?

For urgent orders, please contact us directly at +65 91284171 to check for availability, however do note that an additional $5 charge will apply on top of the standard delivery fee.

How much is delivery?

Delivery fees vary depending on distance, starting from $10. Delivery fees will be reflected at checkout. 

What payment methods are available?

Visa, Mastercard, American Express, Google Pay, Apple Pay, and PayNow. 

Do you do cash on delivery?

We do not currently have a Cash on Delivery option.

Are your prices subjected to GST?

All prices listed are inclusive of GST.

How do I use my vouchers/ store credits/ discount codes?

You may use voucher and discount codes upon checkout to redeem your discount and exchange your Star Dollars.

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AMENDMENTS / CANCELLATIONS / REFUNDS / EXCHANGES

Can an order be changed or cancelled once confirmed?

Once confirmed, orders cannot be changed or cancelled. However, depending on the circumstances of the amendment / cancellation request, these may be accepted at management’s discretion and on a case-by-case basis.

What happens if the cakes turn up damaged?

In the rare event that our cakes are not received in good order and condition, a refund or an exchange may be offered at management’s discretion. 

If I did not collect my order in time, will I be refunded?

We will help you store your cake for up to 24 hours. If cakes are not collected by then, we will have to dispose of it in the interest of hygiene and food safety. In this case, you will not be eligible for a refund.

If I select self-collection, but am unable to make it down in person, can I have someone else collect my order on my behalf?

Yes, as long as they show the order confirmation when they come into the store for collection.

What is the process for requesting a refund / exchange?

Any request for refund or exchange must be made within 24 hours of receipt of the cake. You must also allow part or all of the cake to be collected by us, to allow us to investigate the complaint. Following this, a refund or an exchange may be offered at management’s discretion.