Refund policy


In view of hygiene and food safety, goods received in good order and conditions are non-returnable and non-refundable. Kindly check your items before leaving our outlet (for self-collection) and upon delivery.

In the rare event that our cakes are not received in good order and condition, a refund or an exchange may be offered at management’s discretion. 

Any request for refund or exchange must be made within 24 hours of receipt of the cake(s) and the complainant must allow part or all of the cake, upon our request, to be collected by us to allow us to investigate the complaint provided you have complied with any request by us to return the cake in dispute. In circumstances where a refund is offered, it will be limited to the value of the cake in dispute and the funds will be refunded to your Credit Card or bank account (depending on the mode of payment) within 3 business days of the complaint being resolved.

In circumstances where you are eligible for a refund, we may at our absolute discretion offer to exchange the cake in dispute within 3 days of the complaint in alternative to providing a refund. Exchanges will not be allowed under any other circumstances.

Additionally, if a purchase was made using a voucher or discount code, any refund offered will apply only to the non-discounted portion. The voucher/ discount code will still be considered redeemed, and cannot be used again.

Kindly note that all orders are non-refundable or non-exchangeable for cash, in-kind, or other goods and services during promotional periods.